Program specialist serp_jobs.h1.location_city

Program Clerk assists our high-volume Child Care Department. In this position, you will conduct initial intakes, ensure potential patients are eligible for care, and enter their data into our system. You will also update the records of existing customers. Applicants should have some experience in an administrative role, preferably in a social service office, and excellent data entry skills.

DUTIES AND RESPONSIBILITIES :

• Adheres to the mission of SERCO.
• Maintains working knowledge of the statement of work, performance payment conditions, and performance goals as well as the implementation and spirit of Child Care Services.
• Develops and implements alternative methods for improvement of goals and objectives.
• Works with management team to establish standards of excellence using qualitative and quantitative methods.
• Conducts initial intakes to ensure eligibility of potential clients
• Obtain medical histories and personal information of new customers
• Update records of existing customers
• Review documents for accuracy and completeness
• Prepare new or recertification customer packets
• Assist with billing as needed
• Provides step-by-step written and oral guidance for achievement of excellence in the selected areas.
• Identifies best practices among SERCO managed workforce centers and communicates findings to SERCO management as well as throughout the SERCO workforce center network.
• Perform all aspects of eligibility determination and documentation for various federal, state and grant-funded programs.
• Maintains up-to-date knowledge of state and federal laws and rules pertaining to Board programs and activities. Additionally, responsible for dissemination of this information to contractors through regular communication and technical assistance trainings.
• Receives and reviews application materials and other source documents for accuracy, completeness and consistency.
• Reviews and oversees the work of staff engaged in verifying processes and procedures in order to assure that customers are eligible for child care services.
• Reviews the processes through data gathering, data review and analysis, document review, verification, criteria / development, and preparation of work papers.
• Identify and report, to the assistant manager, data which does not meet eligibility criteria.
• Works with confidential material and ensures that information is protected / secured as mandated by local, state, and federal policy.
• Sorts documents and provides necessary copies and information to shared drive.

EDUCATION AND EXPERIENCE :

SPECIAL REQUIREMENTS :

Must have Physical demands and work environment :

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.