serp_jobs.filters_job_card.part_time Help desk serp_jobs.h1.location_city

Job Description :

Job Responsibilities :

• Provide first-line technical support to clients via phone, email, and remote desktop.
• Troubleshoot and resolve common IT issues, including hardware and software problems.
• Document and track all support incidents in our ticketing system.
• Escalate complex issues to higher-level technicians as needed.
• Assist with user account management and password resets.
• Provide basic network troubleshooting and configuration.
• Participate in on-call rotation for after-hours support.

Qualifications :

• Strong understanding of Windows operating systems.
• Basic knowledge of networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Prior MSP experience is a plus.
• Windows Server administration and Microsoft 365 administration experience is a plus.
• Reliable transportation and the ability to work in our Austin office.

Benefits :

• Competitive salary.
• Health insurance.
• Paid time off.
• Opportunities for professional development and career advancement.

Additional Job Information :

• Job Location : South Austin, TX near I-35.
• Team Size :  14 employees
• Reports To : Help Desk Manager.
• On-call rotation : about once every 4–5 weeks, one day per week. Need to be available as late as 10 : 30 – 11 : 00 pm at night when on call.
• Provide multi-monitor system for techs.

Interview Process :

• Initial Microsoft Teams interview.
• Onsite interview with the team.

TECHIND